Frequently Asked Questions

You must be at least 18 years old to register and use Jilivo, or the higher minimum age required by your applicable jurisdiction or the operator's license conditions. Jilivo enforces age verification through KYC — you will be asked to confirm your age before deposits and withdrawals are processed. Persons under the minimum age are strictly prohibited from registering.

No. Each person is permitted one account only. Opening duplicate accounts — directly or through a third party — is a breach of Jilivo's Terms and Conditions and may result in the closure of all related accounts and forfeiture of any balances or bonuses. If you have lost access to your account, contact support to recover it rather than registering again.

For Pakistani users, standard KYC documents include a valid Computerised National Identity Card (CNIC) or passport (both sides where applicable), plus proof of residential address such as a utility bill, bank statement or official letter dated within 90 days. A selfie or liveness check may also be required. All documents must be submitted through the secure in-platform KYC portal — never via email or chat.

On the login screen, click "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder. For security reasons, Jilivo support staff will never ask for your current password via chat or email — any such request is fraudulent.

Jilivo is an online platform accessible wherever you have a stable internet connection. Users from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other cities across Pakistan can access the platform on mobile or desktop. However, Pakistani users should be aware that local laws — including the Prevention of Gambling Act 1977 — may apply to online gambling activity. Jilivo does not hold a Pakistan gambling license.

Jilivo supports Pakistani Rupees (PKR) as a primary display currency, allowing Pakistani players to view balances and wagers in PKR. Additional supported currencies may be available depending on the payment method selected. All deposit amounts, limits and bonus values relevant to Pakistani users are typically displayed in PKR. Check the deposit section of your account dashboard for current currency options.

Jilivo references several payment methods familiar to Pakistani users, including digital wallets such as Easypaisa and JazzCash, and bank-based options associated with HBL, UBL, Meezan Bank, Bank Alfalah and Raast. Cryptocurrency options including BTC and USDT are also referenced. These are listed for user familiarity — Jilivo does not confirm active partnerships with any of these providers, and their mention does not imply that they endorse or support gambling transactions.

Minimum deposit amounts vary by payment method and are displayed in the deposit section of your account dashboard. For PKR transactions, the minimum will be shown in Pakistani Rupees at the time of deposit. Check the current deposit information within your account, as limits may be updated periodically. There may also be applicable processing fees depending on the method chosen.

Withdrawal processing times depend on the payment method and whether your KYC verification is complete. Once approved, withdrawals are typically processed within the timeframe stated in the platform's withdrawal policy for the selected method. Delays may occur if additional verification is required. Cryptocurrency withdrawals are additionally subject to blockchain confirmation times, which are outside Jilivo's control.

Common reasons for withdrawal delays include incomplete KYC verification, outstanding wagering requirements on bonus funds, security checks triggered by unusual account activity, or a mismatch between the deposit and withdrawal methods. If your withdrawal has been pending longer than the stated processing window, contact Jilivo support via live chat with your account details and withdrawal reference number.

Jilivo references cryptocurrency options including Bitcoin (BTC) and Tether (USDT) as payment references. Where enabled, crypto deposits are subject to the same KYC and anti-money laundering checks as fiat deposits. Network fees and blockchain confirmation times are determined by the relevant network and are outside Jilivo's control. Always verify current supported crypto options in your account dashboard before initiating a transaction.

Jilivo covers a broad range of online gaming categories, including real-money slot games, live casino (live dealer roulette, blackjack, baccarat and game shows), sports betting across cricket, football and other markets, and additional casino table games. The platform is built mobile-first, so all game types are designed to work smoothly on smartphones commonly used across Pakistan.

Yes. Cricket markets — including PSL matches, ICC T20 tournaments, bilateral series and domestic competitions — are among the sports betting options referenced on Jilivo. Available markets typically include match winner, top batsman, total runs, player of the match and live in-play options. Market availability varies by fixture. Jilivo does not claim an official partnership with the PSL, ICC or any cricket board.

Live in-play betting allows you to place bets on markets that update in real time as a match progresses — for example, betting on the outcome of the next cricket over or the next goal in a football match. Odds shift quickly to reflect the live situation. Note that network latency between the broadcast and the betting feed means there is always a slight delay — bets placed on events that have already occurred may be voided.

Slot games offered through Jilivo use Random Number Generators (RNGs) to determine outcomes, which are the industry standard for ensuring fair and unpredictable results. Return-to-Player (RTP) percentages are a statistical average over a large number of rounds, not a guarantee for individual sessions. Results in any single session are determined entirely by chance — no strategy or system can reliably change the outcome.

In addition to cricket (including PSL and ICC events), Jilivo's sports betting references include football, UFC and mixed martial arts, and other major international sports. Market depth and event coverage varies by sport and tournament. The platform is designed to cover events that are most popular among Pakistani users, with live betting options available across selected markets.

Jilivo may offer a range of promotional incentives including welcome bonuses for new registrations, deposit match bonuses, free spins on selected slot games, reload offers and cashback promotions. Active promotions are listed in the platform's promotions section. All bonuses are subject to specific terms including wagering requirements, minimum deposit thresholds, validity periods and eligible games — always review the individual promotion terms before claiming.

A wagering requirement (also called a turnover or rollover requirement) specifies how many times you must bet the bonus amount — or the bonus plus deposit — before any winnings derived from that bonus can be withdrawn. For example, a PKR 5,000 bonus with a 30x wagering requirement means you need to place a total of PKR 150,000 in bets before withdrawing. The applicable multiplier is stated in each promotion's terms.

No. Bonus funds and any winnings generated from bonus funds are not withdrawable until the applicable wagering requirement has been fully met within the promotion's validity period. If the validity period expires before the requirement is completed, the remaining bonus and associated winnings are forfeited. Real-money deposits that are separate from bonus funds can generally be withdrawn at any time subject to standard KYC checks.

Yes. All Jilivo bonuses have a validity period — typically stated in days from the date the bonus is credited to your account. If the wagering requirement is not completed within this window, the bonus and any associated winnings are automatically removed. The expiry date and any other conditions are shown in the individual promotion terms. Check your account's bonus page to monitor active bonuses and their remaining validity.

Use a strong, unique password for your Jilivo account — one that is not used on any other website. Enable two-factor authentication if available. Always log out after your session, especially on shared devices. Never share your login credentials with anyone. Jilivo support staff will never ask for your full password. If you suspect unauthorised access to your account, contact support immediately and request a password reset.

Jilivo uses TLS encryption on all connections to and from the platform, and sensitive stored data — including passwords and identity documents — is encrypted at rest. Personal data is collected and processed in accordance with the Privacy Policy, which covers what data is collected, how it is used, who it may be shared with and how long it is retained. Read the full Privacy Policy on jilivo.cam for complete details.

Jilivo provides deposit limits, loss limits, session time limits, reality check alerts, cool-off periods and full self-exclusion — all accessible from your account dashboard. Deposit and loss limit reductions take effect immediately; increases have a cooling-off period. Self-exclusion suspends your account for a chosen period (from six months to permanent) and cannot be reversed early. These tools are there for your protection — use them. Learn more on the Responsible Gambling page.

To self-exclude, go to the Responsible Gambling or Player Safety section in your account dashboard and select Self-Exclusion. Choose your preferred duration — from six months up to permanent exclusion. Once confirmed, the exclusion takes effect immediately and cannot be reversed before the chosen period ends. Marketing communications are also suppressed during the exclusion. For urgent assistance, contact Jilivo support via live chat.