Privacy Policy

Jilivo ("the Operator", "we", "us", "our") operates the online gaming platform available at jilivo.cam (the "Website"). This Privacy Policy ("Policy") sets out how Jilivo collects, uses, stores, discloses and protects personal data about individuals ("Users", "you") who access the Website or use any services offered through it.

This Policy applies to all personal data collected in connection with account registration, identity verification (KYC), deposits and withdrawals, customer support interactions, marketing communications and general use of the platform. It should be read alongside Jilivo's Terms & Conditions.

By accessing the Website, creating an account or using any Services, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Website or its Services.

In this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably identify a living individual, either directly or in combination with other data.
• "Processing" means any operation performed on Personal Data, including but not limited to collection, storage, use, disclosure, alteration, combination, restriction and deletion.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — in this context, Jilivo.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller under contractual obligation.
• "Consent" means a freely given, specific, informed and unambiguous indication by the User of their agreement to the Processing of their Personal Data.
• "KYC" means Know Your Customer — the identity and age verification process required by the Operator.
• "Cookies" means small data files stored on a User's device by their web browser when visiting the Website.
• "Special Category Data" means sensitive personal data that warrants heightened protection, such as data concerning health, financial circumstances or identity document details.

Jilivo collects Personal Data through several channels, including account registration forms, identity verification submissions, payment processing, customer support interactions and automatic technical collection during platform use. The categories of data collected include:

• Full legal name, date of birth and nationality;
• Email address and, where provided, telephone number;
• Residential address (including city — e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar — and postal code);
• Government-issued identity document details (CNIC number, passport number) and document images submitted for KYC purposes.

• Deposit and withdrawal transaction records, amounts (denominated in PKR where applicable) and transaction dates;
• Payment method identifiers (e.g., partial account or card numbers, wallet identifiers for services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — referenced for identification purposes only; these providers are not confirmed partners);
• Cryptocurrency wallet addresses where applicable (e.g., BTC, USDT).

• Username, password (stored in hashed, non-reversible form), account creation date and login history;
• Betting history, game session records, wagering amounts, wins and losses;
• Bonus claims, promotional interactions and responsible gambling settings.

• IP address, device type, operating system, browser type and version;
• Pages visited, session duration, click paths and feature interactions;
• Cookie identifiers and session tokens (see Section 7).

• Records of correspondence with the Operator via live chat, email or support tickets;
• Survey responses and feedback submitted voluntarily.

Jilivo processes Personal Data on the following legal bases, as applicable to the jurisdiction in which it is licensed:

• Contractual Necessity: Processing is necessary to perform the contract between Jilivo and the User — including account registration, gameplay, deposits, withdrawals and support services;
• Legal Obligation: Processing is required to comply with applicable laws, including anti-money laundering (AML) regulations, KYC requirements and financial record-keeping obligations;
• Legitimate Interests: Processing is necessary for the Operator's legitimate interests, including fraud detection, platform security, responsible gambling monitoring and service improvement, provided those interests are not overridden by the User's rights;
• Consent: Where we rely on consent — for example, for optional marketing communications — Users may withdraw consent at any time without affecting the lawfulness of prior processing.

Jilivo uses the Personal Data we collect for the following purposes:

• To create, manage and maintain your Account;
• To verify your identity and age in compliance with KYC obligations;
• To process deposits and withdrawals and to prevent fraudulent transactions;
• To deliver the gaming and betting Services you have requested;
• To monitor and enforce responsible gambling limits, self-exclusion requests and session controls;
• To detect, investigate and prevent fraud, money laundering, bonus abuse and other prohibited conduct;
• To comply with legal and regulatory obligations, including responding to lawful requests from competent authorities;
• To provide customer support and to resolve disputes;
• To send transactional communications (account notifications, security alerts, withdrawal confirmations);
• To send marketing and promotional communications where you have provided consent or where a legitimate interest basis applies, and subject to your opt-out rights;
• To improve platform performance, user experience and security through analysis of aggregated and anonymised usage data.

Jilivo does not sell, rent or trade your Personal Data to third parties for their own marketing purposes. We may share your data with the following categories of recipients in the circumstances described:

We engage third-party companies to perform functions on our behalf under contractual data processing agreements. These include payment processors, KYC and identity verification providers, fraud detection services, cloud hosting providers, analytics platforms and customer support tools. These processors are permitted to use your data only as instructed by Jilivo and may not use it for their own independent purposes.

Jilivo may disclose Personal Data to competent regulatory bodies, law enforcement agencies, courts or other public authorities where required or permitted by applicable law — for example, in response to a valid court order, to comply with AML reporting obligations, or where necessary to protect the legal rights or safety of Jilivo, its users or the public.

In the event of a merger, acquisition, asset sale or other corporate restructuring, your Personal Data may be transferred to the relevant successor entity, subject to equivalent privacy protections. You will be notified of any such transfer where required by applicable law.

Where Jilivo participates in multi-operator self-exclusion schemes or is required by its license to share self-exclusion data with a central register, your self-exclusion status may be shared with other licensed operators or the scheme administrator for the purpose of enforcing your exclusion.

Jilivo uses cookies and similar tracking technologies to operate the Website effectively, enhance your experience and support security and analytical functions. The categories of cookies used include:

• Strictly Necessary Cookies: Required for core platform functionality — session management, login state, security tokens and load balancing. These cannot be disabled without impairing platform operation;
• Functional Cookies: Remember your preferences such as language settings, responsible gambling limit configurations and display preferences;
• Analytics Cookies: Collect aggregated, anonymised data on how users navigate the Website. This data is used to improve platform design and performance — not to identify individual users;
• Marketing Cookies: Where applicable, track interactions with promotional content to measure campaign effectiveness. These are only placed where consent has been obtained.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of parts of the Website. Most modern browsers allow you to block or delete cookies via the browser's settings or preferences menu.

Jilivo retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. General retention periods include:

• Account Data: Retained for the duration of your active Account and for a period of up to five (5) years following account closure, in accordance with standard regulatory record-keeping requirements. This period may be extended where required by law or ongoing legal proceedings;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, consistent with AML and financial compliance obligations;
• KYC Documents: Retained for the period required by the applicable KYC/AML regulatory framework — typically a minimum of five (5) years from account closure;
• Marketing Consent Records: Retained for as long as you remain subscribed plus a reasonable period thereafter to evidence consent history;
• Technical Log Data: Typically retained for up to twelve (12) months for security and fraud analysis purposes, unless a specific incident requires extended retention;
• Support Communications: Retained for up to three (3) years from the date of the interaction unless related to a dispute requiring longer retention.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with the Operator's data destruction procedures.

Jilivo implements technical and organisational security measures appropriate to the risk associated with the personal data it holds. These measures include:

• Transport Layer Security (TLS) encryption on all connections to and from jilivo.cam;
• Encryption of sensitive data at rest, including stored passwords (one-way hashing), financial records and identity documents;
• Access controls limiting data access to authorised personnel only, on a need-to-know basis;
• Regular security assessments and vulnerability testing;
• Incident response procedures to contain and report data breaches where required by applicable law.

While Jilivo takes data security seriously, no system is completely immune to breach. In the event of a material data security incident that is likely to affect your rights, we will notify you in accordance with applicable legal requirements.

Jilivo operates globally and may transfer Personal Data to countries outside Pakistan for storage, processing or service delivery purposes. These transfers occur in connection with cloud hosting infrastructure, payment processing services and KYC verification providers, which may be located in jurisdictions with different data protection standards.

Where Personal Data is transferred internationally, Jilivo implements appropriate safeguards to protect that data in accordance with the data protection standards applicable to the Operator's license jurisdiction. These safeguards may include contractual data processing agreements incorporating standard clauses, adequacy assessments or equivalent protective mechanisms.

Subject to applicable law and the Operator's legal obligations (including AML and KYC retention requirements), you have the following rights in relation to your Personal Data:

To exercise any of the above rights, please contact Jilivo's support team using the contact details in Section 15. Jilivo will respond to verified requests within a reasonable period and in accordance with applicable legal requirements. We may need to verify your identity before processing a data rights request.

The Website and Services are strictly intended for individuals aged 18 years or older, or the higher minimum age required by the applicable jurisdiction or operator license conditions. Jilivo does not knowingly collect or process Personal Data relating to persons under the applicable minimum age.

If Jilivo becomes aware that Personal Data has been collected from a person under the applicable minimum age, it will take immediate steps to delete that data and close the associated account. KYC verification is used in part to confirm that users meet the age requirement.

Parents and guardians who believe that a minor in their care has registered or attempted to register on the platform are encouraged to contact support immediately at the address provided in Section 15.

The Website may reference or integrate services provided by third parties — including payment processing providers and KYC verification platforms — as part of the core functionality of the platform. These third-party services have their own privacy policies and data practices for which Jilivo is not responsible.

Jilivo does not control how third-party payment providers — including those offering services familiar to Pakistani users such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — process data you submit directly to them. References to these providers on the Website are for user familiarity only and do not imply partnership, endorsement or data-sharing arrangements beyond what is strictly necessary for transaction processing.

Any external link that may appear in support communications or documentation directs to services operated by third parties. Jilivo accepts no responsibility for the privacy practices of those external services.

Jilivo reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform functionality or business practices. Where changes are material, Jilivo will provide reasonable notice by posting an updated Policy on this page with a revised "Last Reviewed" date and, where appropriate, by notifying registered account holders via email or platform notification.

Your continued use of the Website or Services following publication of an updated Policy constitutes acceptance of the revised terms. If you do not agree with the revised Policy, you must discontinue use of the Website and may request account closure. It is your responsibility to check this page periodically for updates.

For any questions, requests or concerns regarding this Privacy Policy or the processing of your Personal Data, please contact Jilivo's Data Protection team through the following channels:

• Support Email: [email protected] — plain text display only; not a clickable link. Response target: within 24–48 hours.
• Live Chat: Available through the platform dashboard, as per operator support hours.
• FAQ: Answers to common data and privacy questions are available on the FAQ page.

When submitting a data rights request by email, please include your registered account username and a description of your request. Jilivo may require identity verification before fulfilling a data subject request to prevent unauthorised disclosure.