Gambling as Entertainment — Nothing More
Responsible gambling means maintaining control over how you gamble — keeping it fun, affordable and entirely voluntary. At Jilivo, we treat responsible gambling as a core feature of the platform, not a regulatory footnote. Every account comes with access to safety tools from day one.
Gambling is a leisure activity. Like any leisure activity, it costs money and involves risk. The difference between entertainment and harm lies in control: control over how much you spend, how long you play, and how you respond when things do not go the way you hoped. Jilivo's responsible gambling framework is built around supporting that control.
Pakistani users should also be aware that local laws — including the Prevention of Gambling Act 1977 — govern gambling activity. Jilivo does not claim that online gambling is legally unrestricted for Pakistani residents, and does not hold a gambling license issued by any Pakistani government authority. Players must satisfy themselves regarding local legal obligations before participating.
Is Your Gambling Under Control?
Ask yourself these questions honestly. If you answer "yes" to two or more, consider using Jilivo's self-exclusion or deposit limit tools, or speak with a support professional.
This is an informal self-check tool only — it is not a clinical assessment. If you are concerned about your gambling, contact Jilivo support to activate self-exclusion or set limits via your account dashboard.
Adults Only — Strictly Enforced
Jilivo is strictly for individuals aged 18 years or older, or the higher minimum age required by the applicable jurisdiction or operator license conditions. KYC age verification is applied to all accounts. If you suspect a minor is using this platform, contact support immediately. Parents and guardians should use parental control software to prevent underage access to gambling websites.
Responsible Gambling Tools on Jilivo
Every Jilivo account comes with the following tools available from your account dashboard. You do not need to request them — they are there from the moment you register.
Deposit Limits
Set a maximum amount you are willing to deposit over a daily, weekly or monthly period — denominated in PKR. Once your limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately; increases are subject to a cooling-off period to prevent impulsive decisions.
Loss Limits
Decide in advance the maximum amount you are comfortable losing within a set period. Loss limits operate independently of deposit limits and provide an additional safety net. When your loss limit is reached, you will be prevented from placing further bets until the period resets, regardless of your remaining deposit balance.
Session Time Limits
Set a maximum duration for any single gaming session. When your session timer expires, you will be automatically logged out or prompted to confirm you wish to continue. Session limits are particularly useful for preventing extended, unplanned gambling — a common pattern that can lead to problem gambling behaviour.
Reality Checks
Enable periodic on-screen notifications that tell you how long you have been playing and how much you have wagered in the current session. Reality checks are a simple but effective prompt to pause, reflect and decide whether to continue. You choose the interval — every 30 minutes, 60 minutes or as configured in your account settings.
Cool-Off Period
A cool-off is a short-term voluntary break from gambling — typically 24 hours to 6 weeks. During a cool-off, your account remains open but you cannot place bets or make deposits. At the end of the period, access is automatically restored. This option is ideal if you feel you need a short pause without committing to a full self-exclusion.
Self-Exclusion
Self-exclusion closes your account for a defined period — commonly six months, one year, five years or permanently. During the exclusion period, no deposits or wagers are permitted and marketing communications are suppressed. Exclusions cannot be reversed before the chosen period ends. If you are struggling to control your gambling, self-exclusion is the most effective tool available.
Activating Your Safety Tools
All responsible gambling tools on Jilivo are accessible directly from your account dashboard. Here is how to put them in place:
Log In to Your Account
Access your Jilivo account using your registered credentials. All safety tools are located in the account settings or responsible gambling section of your dashboard.
Navigate to Responsible Gambling Settings
Find the Responsible Gambling or Player Safety section within your account settings. This is where deposit limits, session timers, cool-off and self-exclusion options are located.
Choose and Set Your Limits
Select the tool you want to activate. For limits, choose your preferred amount in PKR and the applicable period (daily / weekly / monthly). For time limits, set your session duration. All changes are confirmed instantly.
Activate Self-Exclusion if Needed
To self-exclude, select the duration — from six months to permanent. Once confirmed, the exclusion takes effect immediately. You will not be able to reverse it before the period ends. If you need urgent assistance, contact support via live chat.
Contact Support if You Need Help
If you are unable to access your account settings or need urgent assistance activating an exclusion, contact Jilivo support directly via live chat or email. Support is available 24/7 for responsible gambling requests.
Recognising Problem Gambling
Problem gambling develops gradually. Recognising the signs early — in yourself or someone you care about — is the first step toward getting things back under control. Below are the most common indicators.
Your Safe Play Toolkit at a Glance
Deposit Cap in PKR
Set your daily, weekly or monthly deposit ceiling in Pakistani Rupees. Once reached, no further deposits are accepted until the next period. Reduce limits instantly; increases have a review window.
Loss Ceiling
Fix the maximum you are prepared to lose per day, week or month. Even if your balance allows more, your loss limit will block additional bets once the threshold is crossed.
Session Timer
Pre-set how long any single gaming session can last. When time is up, you are prompted or automatically logged out. Your entertainment has a defined endpoint — just like any other leisure activity.
Cool-Off Break
Need a short pause? A cool-off suspends betting access for a period you choose — 24 hours to several weeks — without permanently closing your account. Perfect for getting perspective without a long-term commitment.
Full Self-Exclusion
Choose a formal exclusion period from six months to permanent. Betting, deposits and marketing communications are all suspended for the duration. The exclusion cannot be reversed early — by design.
Reality Check Alerts
Schedule on-screen pop-ups that show your session time and wagering total at regular intervals. A simple, non-intrusive prompt to pause and ask yourself: am I still playing for fun?
Keeping Minors Away from Gambling
Jilivo is strictly an adults-only platform. The minimum age to register and use any of the Services is 18 years, or a higher minimum where required by the applicable jurisdiction or operator license. This requirement is enforced through KYC age verification, which all accounts must pass before deposits or wagers are permitted.
If you share a device with younger family members — particularly in household settings common across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — we strongly recommend:
- Always log out of your Jilivo account when you leave your device;
- Use a strong, unique password that younger family members cannot guess;
- Enable device-level screen time controls or parental control software;
- Do not save your login credentials in a shared browser profile;
- Speak openly with young people in your household about the risks of gambling.
Pakistani Context — Please Read
Pakistan has specific laws governing gambling activity, including the Prevention of Gambling Act 1977. Jilivo does not hold a gambling license issued by any Pakistani government authority and does not claim that online gambling is legally unrestricted for Pakistani residents.
Pakistani users are solely responsible for ensuring that their participation on the platform complies with all applicable local laws. This page and the responsible gambling tools it describes are provided to protect player wellbeing — they do not constitute legal authorization to gamble in Pakistan.
If you are unsure about the legal situation in your area, consult qualified legal counsel before using any online gambling platform.
Support Resources for Problem Gambling
If you believe your gambling has become a problem, you do not have to deal with it alone. The following resources and approaches are available. All are text references only — no endorsement is implied.
Jilivo Support
Contact Jilivo's 24/7 support team via live chat or support email to activate self-exclusion, reduce limits or request a cool-off break. This is the fastest way to put controls in place immediately.
Speak to Someone You Trust
Talking to a family member, close friend or trusted community member about a gambling problem is often the most important first step. Support from people you know can be powerful and immediate.
Mental Health Professionals
Licensed counsellors and psychologists in Pakistan's major cities — including Karachi, Lahore and Islamabad — can provide behavioural support for gambling-related problems. Consult your doctor for a referral.
International Support Organisations
International responsible gambling bodies and problem gambling support networks — such as Gamblers Anonymous (international chapters) — provide peer support, literature and structured recovery programmes available globally.
Jilivo's Responsible Play Principles
Jilivo asks every user to adopt these principles before and during their time on the platform. They are not legal requirements — they are practical guidelines that the research on problem gambling consistently identifies as protective behaviours.
Decide how much you are willing to spend — and be prepared to lose — before you open the platform. Treat this amount like the cost of any other entertainment. Once it is gone, stop.
Accept losses as a normal part of gambling. The urge to "get even" by betting more is a direct path to larger losses and financial distress. If you have hit your loss limit, walk away.
Gambling when emotionally compromised — stressed, anxious, upset or under financial pressure — significantly increases the risk of poor decision-making and problem gambling behaviour.
Keep gambling as one of many leisure activities. If it begins to crowd out other interests — cricket with friends, time with family, fitness, work — that imbalance is worth taking seriously.
Deposit limits, session timers, cool-offs and self-exclusion exist for your benefit. Using them is a sign of smart, self-aware play — not weakness. Set your limits before you start, not after.
Stay in Control — Always
Jilivo is built for entertainment. Use the tools available to you, set your limits in PKR before you play, and enjoy the experience responsibly. If you ever feel you are losing control, self-exclusion is one click away in your account dashboard.
18+ Only — Adults only, or the higher minimum required by the operator/license jurisdiction. Gambling involves risk of financial loss. Local laws in Pakistan may restrict gambling. Self-exclusion and player protection tools are available from your account dashboard at any time.